Support

Help & support

We usually reply within 1–2 business days

Having a problem with Pocketly, found a bug, or want to suggest a feature? Send us a message using the form below and we will get back to you.

Common questions

Receipt scan failed? Make sure the photo is sharp, well lit, and the full receipt is visible. Each phone gets 10 AI scans a month, free and with no account, and they reset on the 1st. Once they're used up, tap "Switch to Basic OCR" to keep scanning on your phone with no limit.
Is Pocketly free? Yes. Every feature is included for everyone, with no subscriptions or in-app purchases. If you subscribed before Pocketly became free, cancel that subscription in your App Store or Google Play settings so you aren't charged again.
Where is my data stored? Your expenses stay on your device. See our privacy policy for details.

Please do not include passwords, card numbers, or other sensitive information in your message.

Prefer email? Write to us directly at ahmedclubust@gmail.com.